Refund Policy

Last Updated: August 14, 2026

1. Overview

This Refund Policy applies to subscription purchases made through Pin Data Connect (pindataconnect.com). All purchases are billed by Paddle.com, our payment processor and merchant of record, and are also subject to Paddle's Buyer Terms. This policy describes the refund terms we, as the seller, authorize Paddle to apply to purchases of the Service.

2. 7-Day Money-Back Guarantee

If you're not satisfied with Pin Data Connect, you may request a full refund within 7 days of the date you were charged, no questions asked. This applies to your first charge on a subscription as well as to each subsequent renewal charge, provided the request is made within 7 days of that specific charge.

3. How to Request a Refund

Email support@pindataconnect.com from the email address on your account, including the email used at checkout and the approximate date of the charge. We aim to approve eligible requests within 2 business days. Once approved, the refund is issued by Paddle to your original payment method and typically appears within 5-10 business days, depending on your bank or card issuer.

4. After the 7-Day Window

Charges older than 7 days are final and non-refundable, except where required by applicable law. You can still cancel your subscription at any time to stop future renewals - see Section 5. If you cancel after the 7-day window, you keep access to the Service through the end of the billing period you already paid for; we do not provide prorated refunds for unused partial periods.

5. Cancellations

You may cancel your subscription at any time using the subscription management link included in your Paddle receipt/confirmation email, or by emailing support@pindataconnect.com and we will process the cancellation for you. Canceling stops future billing; it does not, by itself, entitle you to a refund of prior charges outside the 7-day window described above.

6. Chargebacks & Payment Disputes

If you believe you were charged in error, please contact us first at support@pindataconnect.com so we can resolve it directly - most issues can be fixed faster this way than through a bank dispute. Filing a chargeback with your bank or card issuer instead of contacting us may result in your account being suspended while the dispute is investigated.

7. Contact

Questions about this Refund Policy can be sent to support@pindataconnect.com. For general purchase terms, see our Terms of Service.